Contact Us

Whether you've spotted something that needs updating, want to ask about how we cover a particular sweepstakes casino, or simply have feedback on the site, this is the place to start a conversation with Sweeps. We read every message that comes in, even if we can't always reply as quickly as we'd like.

What we can help with

Sweeps is a research and comparison site for sweepstakes and social casinos, not an operator. That means there are things we're well placed to answer, and things you'll need to take up directly with a platform. Here's the difference:

• Questions we can answer: how a promotional sweepstakes model works, how Gold Coins and Sweepstakes Coins differ, how our editorial ratings are put together, or corrections to something you've read on the site.
• Questions a platform must answer: your account status, identity verification, prize redemption progress, deposit or payout timing, or anything tied to your personal balance. We don't have access to any operator's customer accounts, so we can't look these up for you.
• Feedback and tips: if you know of a new sweepstakes casino launching in the US, or think a listing needs a second look, let us know what you've seen and where.

Before you reach out about a specific site

A lot of questions we get are really questions for the sweepstakes casino itself — things like which states are currently excluded, what identification is needed to redeem Sweepstakes Coins, or how long a withdrawal typically takes. Operators update these details on their own terms and conditions pages, and those terms can change without much notice, so the fastest and most accurate answer usually comes straight from the source. Each platform we list, including Spinblitz, Crown Coins, and the others in our rankings, publishes its own eligibility rules, minimum redemption thresholds, and verification requirements, and those take precedence over anything summarized on a comparison site.

If you're trying to work out whether a particular sweepstakes casino is available where you live, or whether a promotion still applies, checking directly with the operator is the safest step. Availability varies by state, and some jurisdictions restrict or prohibit sweepstakes casinos outright, so what's accurate today may not be accurate in a few months.

A note on what this page is not

Getting in touch with us isn't a substitute for reading a platform's own rules, and it isn't a channel for account support, disputes, or withdrawal issues — those need to go through the operator you signed up with. It's also worth remembering that Sweeps doesn't process payments, hold user funds, or issue prizes; we compare and describe what operators publish. For general questions about how sweepstakes-style play works and how to keep it in check, our Responsible Gambling page is a useful starting point, and our Terms and Conditions page covers how this site itself operates.

How we handle what you send us

We're a small editorial team, and we prioritise messages that help us keep the site accurate — corrections, outdated offer terms, or new sweepstakes casinos we haven't reviewed yet. We won't ask for account passwords, payment details, or identity documents, and you should never send those to us or include them in any message. If a message looks like it needs an operator's involvement, we'll usually point you back to them rather than guess at an answer we can't verify.

Want to know more about us first?

If you're wondering who's behind Sweeps and how we put our rankings together, the About Us page covers our approach, including why editorial ratings aren't paid placements and how commercial relationships work without deciding position on the list.